Warranty Policy

NUKEPROOF WARRANTY TERMS

Nukeproof warranties against manufacturing defects for the periods specified below. We will repair or replace any item verified as a legitimate warranty claim.

To make a claim please fill in the Claim form at the bottom of the page.

WHAT IS COVERED UNDER THE STANDARD WARRANTY?

This warranty covers the original purchaser from defects in materials, paint and workmanship from the original purchase date for a period as listed below:

• Nukeproof Frames = 2 Years (This can be extended to Lifetime with Registration) 
• Nukeproof Downhill Frames = 2 years 
• Nukeproof Components = 2 Years (lifetime on Carbon Handle Bars)
• Nukeproof Ti Bearing HZN Headset = 5 years 
• Nukeproof Ti Bearing HZN Bottom Bracket = 2 years 

EXTENDED WARRANTY

By registering your new Nukeproof bike or frame, you can extend the standard 5-year warranty cover to a lifetime warranty. (Please note: downhill frames are excluded from lifetime coverage and carry a 2-year warranty.)

Registration also extends the crash replacement and makes the warranty and crash-replacement cover transferable to second owners — including downhill bikes.

In order for the warranty to transfer to the 2nd owner, they must obtain a copy of the proof of purchase from the original owner. Transfer of the item from the original purchaser to another person without registration terminates this limited warranty.

Where we repair or replace items under Warranty; they are covered for the remainder of the warranty period and subject to the conditions outlined in the original warranty. (IE If Lifetime cover is not in place, then the warranty period will always be dated from the original date of purchase.)

This limited warranty does not cover items used in rental operations or any defects caused by wear and tear, accident, neglect, improper handling, abuse, misuse, improper assembly, incorrectly performed maintenance or repairs, non-compliance with recommended maintenance and care procedures.

BEARINGS

We offer a standard 2 year warranty on all bearings. Why do we not offer a lifetime warranty like some other brands? Because in our view, a bearing is a moving consumable part that will suffer from wear and tear and is therefore not possible to guarantee. Instead, we try and keep spare parts in stock so you can get them when you need them, and we try and make them affordable so keeping your bike riding sweet won't empty your wallet. Nothing is free, some other brands build the cost of those 'free' bearings into the price, that's not how we roll.

Bearings that fail due to contamination, misuse, improper, or lack of maintenance are not covered under warranty. Water ingress from power washing will invalidate this warranty. 

CONSEQUENTIAL LOSS

Nukeproof is not responsible for direct, incidental or consequential damages resulting from any breach of warranty or condition or under any other legal theory, including but not limited to loss of use, loss of revenue, loss of actual or anticipated profits (including contracts) loss of the use of money, loss of anticipated savings, loss of business, opportunity, goodwill, reputation, any indirect or consequential loss.

HOW TO MAKE YOUR WARRANTY CLAIM:

Claims within the framework of this warranty must be submitted in writing as soon as possible via an authorised Nukeproof dealer. The Frame should be delivered to your authorised Nukeproof dealer, together with a receipt, invoice or other valid written authentic proof of purchase on which the Frame’s serial number and date of purchase are stated.  

Complete the form attached with as much information as possible, including a photo of the complete bike and the issue. (Be sure they are in focus) A copy of this form must then be supplied to the retailer where the item was purchased for it to be logged and for a resolution to be offered through Nukeproof or one of its affiliated distribution partners.

If you are unable to provide an official Nukeproof warranty claim form, a letter or suitable document must be provided containing all of the following information:

CUSTOMER DETAILS:

• Full name
• A copy of Shop Receipt/Proof of Purchase (with store name)
• Telephone number
• Address and Post Code
• Email address

PRODUCT DETAILS:

• Model, Size, Stock ID, Serial number
• Photograph of the Complete bike and the problem if possible
• Description of the issue and how it happened

CRASH REPLACEMENT

In case of a crash that affects the functionality of your frame (irreparable), we will provide a discount on a new frame to the original owner (2^nd owner if registered) for the duration of the period as outlined in the table above. Crash replacement discount is 40% off the RRP of the replacement frame.